Shipping Policy
📦 Delivery Time Options
• For pre-orders completed one day before the delivery date, you may choose one of the following time windows:
• 1:00 PM – 5:00 PM
• 6:00 PM – 10:00 PM
• ⚠️ If the order is placed before 2:00 PM on the same day, delivery is available only between 6:00 PM – 10:00 PM
📍 Area Delivery Restrictions
• The following areas offer evening delivery only (6:00 PM – 10:00 PM):
Mississauga, Oakville, Vaughan, and north of Elgin Mill Rd
• Hamilton: Delivery available
Tuesday / Thursday / Sunday, 7:00 PM – 11:00 PM
• Waterloo area: Delivery available
Wednesday / Saturday, 7:00 PM – 11:00 PM
📞 Please ensure the recipient keeps their phone available
• The driver will call the recipient before arrival,
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Our delivery driver will deliver your flowers in the lobby of your apartment building. The recipient is responsible for coming downstairs to collect the flowers. If you would like the flowers delivered directly to your apartment door, an additional $5 + tax delivery fee will apply. You may arrange this directly with the driver upon delivery.
• If the recipient cannot be reached:
• Condo: Flowers may be left at the front desk (if accepted; some front desks may refuse)
• House: Flowers may be left at the front door (weather permitting)
• If none of the above options are available, the flowers will be returned to our warehouse
⚠️ Re-delivery Policy
• Re-delivery requires an additional delivery fee
• Delivery will be rescheduled and may not be completed on the same day
📧 Tracking Information
• Please provide a valid email address
• A tracking number will be sent on the delivery day
• Click the link to view the estimated delivery time
Return & Exchange Policy
Fresh flowers are perishable products and are therefore non-returnable. If you are not satisfied with the quality of your flowers, please contact us within 24 hours of delivery and provide photos of the arrangement.
Refunds, replacements, or store credits may be offered in cases where:
* The flowers arrived damaged.
* The arrangement differs significantly from the order.
* The flowers were not fresh upon delivery.
* An error was made by our shop.
We are unable to offer refunds for failed deliveries due to incorrect addresses, unavailable recipients, unanswered phone calls, denied access to buildings, or other circumstances beyond our control. Additional delivery charges may apply for redelivery requests.